I can say it, I’m getting older (perhaps wiser… some may disagree), and the whole AI term is now thrown around as part of modern culture and acceptance, some don’t understand it and some don’t want to know it, but […]
Dynamics as a whole has always been a pretty well-founded CRM system over the years, taking my days back to when I entered IT (yes, nearly 20 years ago) Dynamics, as were other ‘collaborative’ platforms such as Sharepoint, were relatively […]
Like most of my other posts, they tend to start with me throwing in a bit of waffle with what I have been doing in the field, so as not to put a change in direction as to what I […]
I missed the one before the last update with Luware, my RSS feed is jam-packed with bits I follow and sometimes it gets caught in the middle, so a few updates from the team have landed! The one I have […]
Microsoft are really starting to compete in the CCaaS market with the latest tech that already is part of their fundamental offering overall. I remember back in the day when contact centers would just hunt around a bunch of desk […]